Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a Canadian casino we should take a closer look at? This page covers the ways to reach Online Casino and what you can expect once you do.
How to Reach the Online Casino Team
Email is the best way to get hold of us. Send your message to [email protected] and a member of our editorial team will read it — we do not rely on automated replies to stand in for a real answer.
We aim to respond within two working days. If your enquiry relates to a specific brand, review, or bonus offer covered on the site, mentioning the page or casino name in your message helps us find the right context and reply faster.
What You Can Get in Touch About
- Questions about our rankings — If you want to know more about how a Canadian online casino such as Cashed, SlotsGem or Betninja was assessed, or why one site ranks above another, we are happy to explain our reasoning.
- Corrections and outdated information — Bonus terms, wagering requirements and payment options at online casinos change often. If something looks out of date, tell us and we will check it.
- Content suggestions — If there is a topic around Canadian gambling sites, payment methods or game providers you would like us to cover in more depth, let us know.
- Partnership and business enquiries — If you represent a casino brand, payment provider or affiliate network and would like to discuss working with us, introduce your organisation and what you have in mind.
- Responsible gambling concerns — If you or someone you know needs support managing their play, say so in your message and we will point you towards appropriate resources rather than towards any casino offer.
What to Include for a Faster Reply
A short, specific message gets answered quicker than a general one. Where relevant, it helps to include:
- The name of the casino or page your question relates to
- Whether your enquiry is about a bonus, a payment method, licensing, or something else entirely
- Any screenshots or links if you are reporting an error on the site
- Your province, if the question relates to something specific to your region in Canada
What Happens Once You Contact Us
Your message is read by a person on our team, not a script. We aim to reply within two working days, though this can stretch slightly during busier periods — we would rather give you a considered answer than a rushed one. If your question needs input from more than one person on the team, we will let you know that a fuller answer is on its way.
A Note on Independence and Accuracy
Online Casino publishes reviews and comparisons of online casinos available to players across Canadian provinces, and we take accuracy seriously. Bonus terms, licensing details and payment options are checked at the time of writing, but they can and do change on the operator's side. If you notice a discrepancy between what we have published and what a casino currently offers, we want to hear about it — reader reports genuinely help us keep the site useful.
If you are researching casinos outside the standard Canadian market, our page on trusted non-GamStop casinos in the UK may also be of interest, though it sits outside the scope of Canadian-facing content covered elsewhere on this site.
Before You Write to Us
If your question is about how a particular welcome offer works, how deposits and withdrawals are handled in CAD, or which games a casino has on offer, you may find the answer faster by checking the relevant review page first. Contacting us directly is best suited to corrections, feedback, partnership enquiries, or questions our published content does not already answer.
We appreciate you taking the time to reach out. Every message helps us keep our coverage of Canadian online casinos accurate and genuinely useful for the next reader.